Frequently asked questions
Everything you need to know about ordering, delivery, returns and more. Can't find your answer? We're one message away.
Orders & production
How are Meowly products made?
Every Meowly gift is made to order. We print it just for you through our global print partners only after you buy — nothing is pre-made or sitting in a warehouse.
Why does my order take a little longer than an off-the-shelf shop?
Because each item is made to order, there's a short production time (typically 1–3 business days) before your gift ships. It's the trade-off for something made just for you, with far less waste.
Can I change or cancel my order?
Contact us as soon as possible. We'll always try to help, but once production has started we may not be able to change or cancel an order, since each item is produced specifically for you.
Do you make custom or personalised portraits?
Yes. Upload a photo, choose a style, and our design team creates a custom portrait from your photo. You'll approve a digital proof before anything is printed.
Shipping & delivery
Where do you ship?
Worldwide. Delivery times vary by destination and product — see our Shipping & Delivery times page for the full breakdown.
How long will delivery take?
Delivery has two parts: production (1–3 business days) plus shipping. Shipping is roughly 2–5 business days to the USA, 2–3 to the UK and 5–8 to most of Europe. Full estimates are on the Shipping & Delivery page.
Will I get tracking?
Yes. You'll receive an email with a tracking link once your order ships. It can take up to 48 hours for tracking to start updating after dispatch.
Why did my order arrive in more than one parcel?
Orders with multiple items may ship separately from different print partners. This is normal and there's no extra cost to you.
Who pays customs or import taxes?
We print locally in your region, so most orders ship within your own country with no customs or import fees. In the rare case an order ships across a border, any duties are set by the destination country and are the buyer's responsibility — they aren't included at checkout.
Returns & refunds
What is your return policy?
You can request a return within 14 days of delivery. Just start it from your account and we'll guide you through exactly what happens next.
How do I start a return?
Sign in, open the order in your account and choose “Start a return”, then pick the items and a reason. We'll take care of the rest and confirm by email.
What if my order arrives damaged, faulty or wrong?
Contact us within 14 days of delivery with a photo of the issue and we'll put it right at no cost to you — a replacement or a refund.
How long do refunds take?
Once your return is approved, we refund your original payment method. Depending on your bank or card provider it can take a few business days for the amount to appear.
Products & care
Will the colours match exactly what I see on screen?
Colours can vary slightly between screens and print. We print to a premium standard with fade-resistant inks so your gift looks great and lasts.
How should I care for my item?
It depends on the product. As a general rule: wash apparel inside out on a cold cycle, and hand-wash mugs to keep the print vibrant. Care guidance is shown on the product where relevant.
Are your products good for gifting?
Absolutely — that's the whole idea. Each piece is made to order and arrives ready to unwrap, so it feels personal and considered.
Payment & account
Which payment methods do you accept?
You can pay by card or bank transfer. The available options are shown at checkout.
Is checkout secure?
Yes. Payments are encrypted and processed securely, and we never store your full card details.
Do I need an account to order?
No — you can check out as a guest. Creating an account lets you track orders, save addresses and start a return more easily.
Which currencies can I shop in?
You can shop in GBP, USD and EUR. Switch currency from the top of any page.
Our team usually replies within one business day.