Returns & Refunds

1. Requesting a return

You can request a return within 14 days of receiving your order. Sign in, open the order in your account and choose 'Start a return' — we'll guide you through exactly what happens next.

Because every item is made to order and personalised, we review each request individually. Once your return is approved we'll confirm your refund by email.

2. Damaged, defective or incorrect items

• If your order arrives damaged, misprinted, defective or incorrect, contact us within 14 days of delivery at info@catloversgift.com with photos of the issue.
• We will issue a replacement or a refund at no cost to you — no return shipping is required.
• Please do not send any items to our registered company address, as we cannot accept parcels there.

3. Refunds

Approved refunds are made to your original payment method. Once processed, it may take a few business days for the amount to appear, depending on your bank or card provider.

4. Your statutory rights

This policy does not affect your legal rights. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality; if they are not, you are entitled to an appropriate remedy.